ESET Remote Administrator (ERA) Event ID 502: Update Failed

by Mark Berry 4/14/2008 10:00:00 AM

Symptom 

I'm running running ESET Remote Administrator 2.0.56. After upgrading from the trial to the purchased version, I started receiving the event below in my Application Event
Log.

Source:  ERA
Event ID:  502
Type:  Error
Description: The description for Event ID ( 502 ) in Source ( ERA ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Error: Update failed, code: 4, additional code: 8193.

Solution 

Here's the solution provided by ESET support:

  1. Open the Remote Administrator Console (RAC).
  2. Go to Menu >> Tools >> Server options... >> Updates tab.
  3. Make sure you have the correct user name and password.
  4. Click on Update Now button.
Sure enough, although I had updated the username and password in the 2.7 mirror setup, I had forgotten to update them in the RAC as well (where the 3.0 mirror is configured). Once I made that change, the errors stopped appearing in my event log.

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11/19/2008 2:38:26 PM

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Mark Berry Mark Berry owns MCB Systems, a firm active in both IT administration and .NET software development.

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The opinions expressed herein are my own personal opinions and absolutely represent my employer's views. I'm self-employed! Please keep in mind that what worked for me or someone else may not apply to your situation. Always have a good backup, and use any information here at your own risk!

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